When my wife and I bought an investment property in Tauranga some 2 1/2 years ago, Bruce Rae of Westbay Real Estate was acting for the vendor. He obviously had a good relationship with the owner and the tenant (whom we kept on) and was good to deal with.
When we put the property on the market late last year, it was an easy decision to engage Bruce. Throughout the process we felt we could totally trust him to work for our best interests. He knew the area and the market, communicated well with both ourselves and the tenant and worked hard on our behalf to procure a good result. Towards the end of the process he went above and beyond in liaising with the tenant, making sure everything was completed in a tidy manner.
We would engage Bruce again, and I can happily recommend him to any prospective client. For a verbal reference you can contact me on 027 2644240
“Bruce was recommended to us because of his ability to sell difficult properties. He and his team gave us a realistic appraisal of our home and he set about marketing it. We were impressed by his professionalism and optimistic approach to the sale process. He kept us well informed and was a great support throughout. He found us a suitable buyer at a price we could live with, and overall, we were extremely happy with the outcome he achieved. We recommend Bruce highly, as a motivated and professional agent with a realistic and practical approach to his brief.
Ross Burns and Dr. Dee O’Neill”
Thank you Bruce for selling our rental property in Welcome Bay. Your professionalism, courtesy, advice and honesty were first class, you kept us informed every step of the way. What we perceived to be a potentially daunting and difficult process, turned out to be pleasantly easy. You made yourself available at all times, nothing was too much trouble. We were particulary impressed with you coming over to Edgecumbe in order to get the Sale and Purchase Agreement signed.
We were delighted with the way our property was presented to the market which clearly attracted the right buyers and resulted in a sale from the first week’s open homes. Westbay were instrumental in getting us top value for our property and saved us $4,600 compared to other commissions that we had been quoted. We felt that was excellent value for money given the high level of service that we received.
You went out of the way to ensure that the sale proceeded as smoothly as possible, dealing with problems as they arose to the satisfaction of all parties concerned. I would happily recommend Bruce to anyone wanting to sell their property in Tauranga.
Shirley & Stewart
Bruce Rae recently assisted us in the purchase of our home in Welcome Bay. We are aware that the vendor is of prime importance to the real estate agent, and with good reason, but as potential buyers we were treated with the utmost professionalism and unfailing courtesy at all times. Bruce is good natured, has a sense of humour that I can appreciate and communicates clearly, promptly and efficiently. He kept us well informed at all times and helped us with miscellaneous issues that we, especially as new-comers to Tauranga, found most helpful. Many thanks, Bruce.
I wish to acknowledge how easy it was to work with Jim Peterson in marketing my property at 47 Oteki Park Drive. Jim was always a gentleman & very professional & courteous in everything he did. I was often overwhelmed with the ‘extras’ he did to improve the presentation. The result, as you know, was a very quick sale in six days (-:
I often talk about the wonderful service I was accorded, and have no hesitation in recommending both Jim and your company to my friends and associates.
Thank you for all your hard work in selling my property. I really appreciated the way you gave me feedback after bringing prospective buyers through and for achieving a good price for my property.
To Whom It May Concern
In the last half of 2015 we approached Glenis Picklemann to discuss selling our property. We had remembered Glenis selling us a property 10 years ago and knew we wanted her to sell ours. Right from the beginning Glenis was passionate about marketing the property carefully and working hard to ensure we were happy with the price we were selling at. Glenis listened carefully to us and was highly organised, respectful, flexible and approachable. Her years of experience and knowledge shone through and she made the whole process easy to work through.
She knows the Tauranga property market well and we felt she targeted her marketing strategy with expertise to get a very quick outcome with high interest in the property. We have no hesitation for recommending Glenis as a reliable, diligent and responsible agent with high integrity. She works hard to get the very best outcomes for all concerned.
We look forward to working with you again Glenis and wish you the very best.
Nikki and Dennis
Ross, Thank you so much for all you have done for us in purchasing our first home! We are grateful that we had you to deal with throughout this process. You have looked after us so well, been helpful and most of all been really honest throughout. Thanks again and I’m sure we will be seeing you again.
Adam and Michelle
Glenis recently sold a rental property for us and we felt Glenis’s gentle nature was a perfect match for handling a very sensitive tenant. Communication was always professional and courteous and the sale was swift and painless. We would certainly use Glenis again.
I have bought and sold many properties in the last 20 years. I have never ever had such outstanding service from any of the real estate firms I have worked with in past years. From listing to settlement your attention to detail, phone calls, feedback, industry ethics and appreciation of my position as a trustee owner have made my responsibility to obtain the best possible result for the beneficiaries a seamless process.
Customer service is, sadly lacking in so many businesses today, but that key aspect is what distinguishes an average firm from an outstanding firm. It has been an absolute privilege and pleasure to work with you and your outstanding firm. I will have no hesitation in recommending Westbay Real Estate to family or friends wishing to buy or sell in the future. My sincere thanks for all your hard work and for also achieving an outstanding end result.
In June 2010 we had the pleasure of engaging Westbay to sell our house and find a dwelling more suitable to our needs. From beginning to end we found the staff of Westbay agreeably sensitive and patient in matching these needs to the market. We found their precise, efficient and punctual attention to the process lacking in aggressive salesmanship. In particular, Ross Steele was never in a hurry and almost always had time to talk about things of mutual interest. Consideration is often absent in our dog-eat-dog world but we believe conducting property conveyancing through Westbay will fully realise customer’s hopes and aspirations.
Glenis Pickelmann has been the agent for the sale of 4 of our properties and the purchase of 1 other. We have found her to be reliable, diligent, honest and pleasant to work with. Her communication during the sale process was excellent and she kept us well informed when prospective purchasers had been through the property.
We would be very happy to use Glenis again to purchase or sell any further properties.
Gil & Margie
We are most grateful for what you have achieved particularly the relatively short time it has taken to reach a conclusion. We have been very impressed by the way your team, in particular, handled this assignment. The regular information advising the state of play; the courteous calls to advise of forthcoming visits; the feedback from them; and the careful way in which you introduced clients to the property, having due regard to our feelings. All this built up confidence in your handling of the sale. We shall not hesitate to recommend Westbay to any whom we know to be contemplating the sale or purchase of a property in Tauranga.
Philip and Nancy
We would like to extend our very warm thanks to you and your team for your assistance in the purchase of our new home in Bethlehem, and subsequent sale of our Sterling Gate residence. Given the current soft housing market in favour of purchasers, we were particularly pleased to receive two offers on the Sterling Gate property, which enabled us to achieve a fair market price for our home. This successful sale was the result of hard work, solid marketing and excellent advice provided by your knowledgeable, dedicated team. We appreciated the weekly updates and your company’s personal, yet professional approach to business. It has been a pleasure to work with you over the past few months. Service certainly is the key. We have not and will not hesitate to recommend Westbay Real Estate to our family and friends looking to buy or sell property in Tauranga.
We look forward to working with you in the future.
David and Lee
As a Purchaser and a Seller, Glenis has worked as my Agent and I have found her to be very approachable, honest and sensible. She endeavours to help make important decisions as stress free as possible and went that ‘extra’ mile. Her knowledge and experience is a huge asset to her success.
I would like to thank you and your team for your effort you put in to marketing and selling my mothers house in Tanner Street. I know it came to a nail biting end but you would have to get a large E for effort you put in. It’s made my job a lot easier only dealing with someone you can trust.
Just a few words of thanks for the recent service rendered in achieving the sale of my property. Thanks to Tim who went that “extra mile” under difficult circumstances!.
We found Jim to be very straightforward, honest and given his previous life as a builder, extremely helpful with the guidance he provided us. His genuine interest in doing the very best for his clients to help meet their needs, concern and professionalism have always been the hallmarks of our relationship together. For us the critical part of any business relationship today is finding people that we know are genuinely interested in our needs, professional, trustworthy and just good people. The ethic and character of a business evolve from the values that are allowed to develop and the leadership from the top. When you see these qualities evident throughout a company you know that they have substance. We believe that Jim, Ross and the team at Westbay fit these principals and have no hesitation in recommending them to any prospective client”.
Evan and Cherilyn
It is now just over two months since we moved into our new address, and high time we got around to a heartfelt thankyou, for all your input over some months (to say nothing of 22years!) in helping us find the “right” property. Ross, your dedication to your work is remarkable and your ethics of an extremely high standard and we, as you already know cannot sing your praises highly enough and have no hesitation in recommending you in the past and will continue to do so in the future.
Ian and Karen
We have recently purchased a property through Westbay Real Estate, our contact being Tim Lapwood. We found Tim to be extremely helpful, trustworthy, honest and willing to go the extra mile.
We have had dealings with larger companies on other occasions, and there is no comparison to a small company, such as Westbay Real Estate. We have enjoyed the more personal style and your personality Jim, going that extra mile. Service and professionalism has been of the highest standard and we don’t hesitate to recommend Westbay to our friends and clients.
Helen and Gary
Bruce, I am writing to thank you for all of the time and effort you put into getting the sale on my property in Welcome Bay. Being in auckland made it difficult for me to get down to Tauranga and although we never actually met in person I felt you communicated with me brilliantly via phone and email. I was always kept in the loop and informed about the progress.
You went above and beyond to help me with maintenance before the house went on the market and liaising with the tenants I had in the property. At all times I felt you had everything under control, which made the who process stress free.
I will be recommending you to everyone I know looking to sell in Tauranga.
Again thank you very much for all of your help.
Many thanks for your friendly and professional service in selling our house. We really appreciated your approach.
Phil and Robyn
We have bought and sold a number of properties over the last 15 years and have always found Ross to be totally professional in all regards and to be completely ethical in his dealings with all parties involved. Ross’s easy and relaxed manner, his sense of humour together with the loyal and industrious team he, as principal has working alongside him makes dealing with Westbay Real Estate an entirely welcome experience. His level of communication, attention to detail and willingness to go the extra mile to make things happen, has impressed us time and time again.
Len and Linda
I would like to take this opportunity to thank you all for the tireless effort you have made to sell my property. From the initial appraisal, the constant update by phone, notes and visits, to the final sale details, you have shown a very professional and friendly manner. I thank you all for making what has been an emotional and stressful time, simple and easy for me.
Thank you for all the time you put into getting our house sold so we can move on. It has been a pleasure to have you not just as our agent but as a friend. Hope we can keep in touch and make a time for you to visit us in our new home.
Ralph and Elizabeth
It was a pleasure working with Bruce and his team on our sale. Effortless and professional would be the best words to describe the sale. Bruce went well beyond the call of dute to tidy and touch up a few things that needed to be done whilst we were out of town. We would certainly use Bruce again. Listing to settlement in less that 14 days. We could not ask more from Westbay Real Estate.
Shaveran & Bryony
We have been very pleased to have Jim as our real estate agent during the sale of our home at 19 Orion Drive ..Welcome Bay
He has done an outstanding job marketing the property…his attention to detail has been excellent… and his communication with us by phone and email has been more than we could have asked for !!
I have no hesitation in recommending him should you wish to sell a home in the near future.
The other members of the Team at Westbay…have also been very thorough… as they have brought potential buyers through the property.
We have also dealt with larger companies during our attempts to sell… but have not had the same satisfaction or results and their communication has been poor to say the least !!
Therefore we fully endorse Westbay Real Estate Ltd to sell homes in a professional manner here in Tauranga.
Graham & Joy Webb